Welcome to Luxury Shoe Boutique (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website luxuryshoeboutique.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Customers

Luxury Shoe Boutique caters to discerning customers who appreciate premium footwear including boat shoes, boots, flats, heels, hiking shoes, loafers, oxfords, sandals, slippers, and sneakers. Our products are designed for individuals who value quality craftsmanship and timeless style.

2. Website Use

2.1 Eligibility

You must be at least 18 years old to make purchases through our website. By using our site, you warrant that you have legal capacity to enter into binding contracts.

2.2 Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

2.3 Prohibited Activities

You agree not to:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper working of our website
  • Use any automated means to access our site without permission

3. Products and Services

3.1 Product Descriptions

We strive to accurately display our products, including colors and features. However, actual colors may vary slightly due to monitor settings. Product dimensions are approximate.

3.2 Availability

All orders are subject to product availability. If an item becomes unavailable after you place your order, we will notify you and either cancel that item from your order or offer a suitable alternative.

3.3 Pricing

Prices are shown in US dollars and are subject to change without notice. We verify prices as part of our order processing and will inform you if an item’s correct price is higher than stated.

4. Orders and Payments

4.1 Order Process

Placing an item in your cart does not reserve it. Items are only reserved when your order is confirmed. We process orders within 1-2 business days (excluding weekends and holidays).

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You authorize us to charge the full amount to your selected payment method at the time of purchase.

4.3 Order Confirmation

After placing an order, you will receive an email confirmation with your order details. This constitutes our acceptance of your order.

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

5.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote regions. International customers are responsible for any customs fees or import duties.

Important: Delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, or other factors beyond our control.

5.3 Delivery Issues

If your package shows as delivered but you haven’t received it, please contact us within 7 days. We will work with the carrier to investigate.

6. Returns and Exchanges

6.1 Return Policy

You may return eligible items within 15 days of delivery. To qualify for return:

  • Items must be in new, unworn condition
  • All original packaging and tags must be intact
  • A copy of your order confirmation must be included

For hygiene reasons, we cannot accept returns on slippers unless they are in their original, unworn condition with all packaging intact.

6.2 Return Process

To initiate a return:

  1. Email [email protected] with your request
  2. Receive our Return Merchandise Authorization (RMA) number
  3. Ship items to our returns center at:
    Luxury Shoe Boutique Returns
    1954 Wilson Court
    Mountain View, CA 94040
    United States

6.3 Refunds

Refunds are issued to your original payment method within:

  • Credit/Debit Cards: 5-7 business days
  • PayPal: 3-5 business days

Original shipping fees are non-refundable. For exchanges, we cover standard shipping costs for replacement items.

6.4 International Returns

International customers are responsible for return shipping costs unless the return is due to our error. Customs fees and import duties are non-refundable.

7. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by copyright and other intellectual property laws. You may not use our content without our express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Luxury Shoe Boutique shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our website or products.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site after changes constitutes acceptance of the new Terms.

11. Contact Us

For questions about these Terms or our services, please contact us at:

Email: [email protected]
Address: 1954 Wilson Court, Mountain View, CA 94040, United States

By using our website and making purchases, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.