At Luxury Shoe Boutique, we are committed to providing exceptional service from the moment you place your order to the delivery of our premium footwear. Please review our policies below to ensure a seamless shopping experience.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two shipping options to accommodate your needs:
- Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Free Shipping (orders over $50):
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
International Shipping
We ship worldwide, excluding certain Asian countries and remote regions. International customers are responsible for any customs fees or import duties, which are non-refundable if you return your order.
Important Note:
Delivery estimates are not guaranteed and may vary based on carrier delays, customs processing, or other factors beyond our control.
Returns & Exchanges
Eligibility
To be eligible for a return or exchange:
- Items must be returned within 15 days of delivery
- Products must be in new, unworn condition with all original packaging
- All tags and protective soles must remain attached
- A copy of your order confirmation or receipt must be included
Hygiene Notice:
For hygiene reasons, we cannot accept returns or exchanges on slippers unless they are in their original, unworn condition with all packaging intact.
Return & Exchange Process
- Initiate Your Request: Email our customer service team at [email protected] with your return/exchange request using the template below.
- Receive Authorization: We will respond within 1 business day with a Return Merchandise Authorization (RMA) number and instructions.
- Package Your Items: Carefully pack the items in their original packaging with all protective materials.
- Ship Your Return: Send the package to our returns center at: Luxury Shoe Boutique Returns
1954 Wilson Court
Mountain View, CA 94040
United States We recommend using a trackable shipping service and retaining your proof of postage. - Processing: Once received, our quality team will inspect your items within 3 business days.
- Completion: For exchanges, your new items will be shipped immediately. For returns, your refund will be processed as outlined below.
Refund Timeline & Methods
Refunds will be issued to your original payment method within:
- Credit/Debit Cards: 5-7 business days after approval
- PayPal: 3-5 business days after approval
Original shipping fees are non-refundable. For exchanges, we will cover the standard shipping costs for your replacement items.
International Returns
For our international clientele:
- You are responsible for return shipping costs unless the return is due to our error
- Customs fees and import duties are non-refundable
- Please mark the package as “Returned Goods” to avoid additional customs charges
Return Request Email Template
Copy and paste this template into your email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Luxury Shoe Boutique Customer Service,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Details of the item(s):
- Product Name:
- Size:
- Reason for return/exchange:
- Preferred exchange item (if applicable):
I confirm that the item(s) are in new, unworn condition with all original packaging and tags attached.
Please provide the RMA number and return instructions at your earliest convenience.
Best regards,
[Your Full Name][Your Contact Number]
Contact Us
For any questions about our shipping or returns policy, please contact our customer service team at [email protected].
We appreciate your trust in Luxury Shoe Boutique and are committed to ensuring your complete satisfaction with our premium footwear collections.