At Luxury Shoe Boutique, we take pride in offering premium footwear crafted with exceptional attention to detail. We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward returns and exchange process for your convenience.

Important Note: For hygiene reasons, we cannot accept returns or exchanges on slippers unless they are in their original, unworn condition with all packaging intact.

Eligibility for Returns & Exchanges

  • Items must be returned within 15 days of delivery
  • Products must be in new, unworn condition with all original packaging
  • All tags and protective soles must remain attached
  • A copy of your order confirmation or receipt must be included

Return & Exchange Process

  1. Initiate Your Request: Email our customer service team at [email protected] with your return/exchange request using the template below.
  2. Receive Authorization: We will respond within 1 business day with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Items: Carefully pack the items in their original packaging with all protective materials.
  4. Ship Your Return: Send the package to our returns center at:
    Luxury Shoe Boutique Returns
    1954 Wilson Court
    Mountain View, CA 94040
    United States

    We recommend using a trackable shipping service and retaining your proof of postage.

  5. Processing: Once received, our quality team will inspect your items within 3 business days.
  6. Completion: For exchanges, your new items will be shipped immediately. For returns, your refund will be processed as outlined below.

Refund Timeline & Methods

Refunds will be issued to your original payment method within:

  • Credit/Debit Cards: 5-7 business days after approval
  • PayPal: 3-5 business days after approval

Original shipping fees are non-refundable. For exchanges, we will cover the standard shipping costs for your replacement items.

Return Request Email Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Luxury Shoe Boutique Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details of the item(s): – Product Name: – Size: – Reason for return/exchange: – Preferred exchange item (if applicable): I confirm that the item(s) are in new, unworn condition with all original packaging and tags attached. Please provide the RMA number and return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

International Returns

For our international clientele (excluding certain Asian and remote regions):

  • You are responsible for return shipping costs unless the return is due to our error
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

For any questions about our returns policy, please contact our customer service team at [email protected].

We appreciate your trust in Luxury Shoe Boutique and are committed to ensuring your complete satisfaction with our premium footwear collections.