At Luxury Shoe Boutique, we’re committed to providing an exceptional shopping experience for our discerning clientele. Below you’ll find answers to common questions about our premium footwear, global delivery services, and customer care policies.

Product Information

What types of footwear does Luxury Shoe Boutique offer?
We curate a refined selection of premium footwear including:
  • Boat Shoes
  • Boots
  • Flats
  • Heels
  • Hiking shoes
  • Loafers
  • Oxfords
  • Sandals
  • Slippers
  • Sneakers & Athletic Shoes
Each pair is carefully selected to meet our exacting standards of quality and style.
How do I determine my correct shoe size?
We recommend consulting our detailed size guide available on each product page. For the perfect fit, please note:
  • Measure your feet in the evening when they’re at their largest
  • Wear the type of socks you plan to use with the shoes
  • Consider that different brands may fit slightly differently
If you need personalized sizing advice, our customer service team is happy to assist.

Ordering & Account

What payment methods do you accept?
We accept all major credit cards including:
  • Visa
  • MasterCard
  • JCB
We also accept payments through PayPal for your convenience and security.
How can I track my order?
Once your order ships from our California headquarters, you’ll receive:
  • Real-time tracking updates via email
  • Carrier information (DHL, FedEx, or EMS depending on your shipping method)
  • Estimated delivery date
You can also track your order by logging into your account on our website.
Can I modify or cancel my order after placement?
We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll make every effort to accommodate your request if your order hasn’t yet entered the shipping process.

Shipping & Delivery

What are your shipping options and costs?
We offer two premium shipping options:
  • Standard Shipping ($12.95): Via DHL or FedEx with delivery in 10-15 business days after dispatch, priority customs clearance, and end-to-end tracking
  • Free Shipping: Available on orders over $50 via EMS with delivery in 15-25 business days after dispatch and basic tracking
All orders are processed within 1-2 business days from our California headquarters.
Do you ship internationally?
Yes, we proudly offer global delivery to most destinations (excluding some remote areas and parts of Asia). Please note:
  • All prices are shown in USD
  • Customers are responsible for any applicable customs duties or import taxes
  • Delivery estimates may vary during peak seasons or due to local customs processing
Our team handles all customs documentation for international orders.
What should I do if my package is delayed?
While we carefully select our shipping partners for reliability, occasional delays can occur due to:
  • Customs processing
  • Peak season volumes
  • Local delivery conditions
If your package exceeds the estimated delivery window, please contact us at [email protected] and we’ll investigate immediately.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your luxury footwear purchase. Our policy includes:
  • 15-day return window from the delivery date
  • Easy online return process
  • Prompt refunds or exchanges
  • Items must be in new, unworn condition with original packaging
Please note that return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
How do I initiate a return or exchange?
To return or exchange an item:
  1. Contact our customer service team at [email protected] within 15 days of delivery
  2. We’ll provide a return authorization and instructions
  3. Ship the item back to us with all original packaging and documentation
  4. Once received and inspected, we’ll process your refund or exchange
Refunds are issued to the original payment method and typically process within 3-5 business days after we receive your return.
What if my item arrives damaged or incorrect?
We take great care in packaging your luxury footwear, but if your item arrives damaged or incorrect:
  • Contact us immediately at [email protected]
  • Provide photos of the damage or incorrect item
  • We’ll arrange for a replacement or refund at no additional cost to you
  • In some cases, we may ask you to return the item using a prepaid shipping label

Customer Service

How can I contact Luxury Shoe Boutique?
Our dedicated customer service team is available to assist you: We typically respond to inquiries within 24 hours during business days.
Do you offer special services for corporate or bulk orders?
Yes, we accommodate corporate clients and bulk orders with:
  • Customized pricing
  • Priority processing
  • Dedicated account management
Please contact us directly at [email protected] to discuss your specific needs.

We hope this information enhances your Luxury Shoe Boutique experience. For any questions not covered here, please don’t hesitate to contact our customer service team who will be delighted to assist you.